Refund Policy

1. No Refunds on Rendered Services (Absolute Policy)

ALL SALES ARE FINAL. STEPFAULT DOES NOT ISSUE REFUNDS ON ANY RENDERED SERVICES, PARTIAL DELIVERABLES, WORK-IN-PROGRESS MILESTONES, CONSULTING SESSIONS, STRATEGY CALLS, TECHNICAL AUDITS, OR ANY OTHER PROFESSIONAL OR DIGITAL SERVICES ONCE WORK HAS COMMENCED.

By engaging Stepfault and submitting any payment, Client irrevocably acknowledges and agrees that the payment is non-refundable. This policy exists because all services are bespoke, time-intensive, and immediately deplete Provider's capacity and opportunity costs upon commencement.

2. Non-Refundable Deposit

A non-refundable deposit is required before any work commences. The deposit amount is specified in the applicable Statement of Work (SOW). Submission of the deposit payment constitutes Client's unconditional agreement to these Refund Policy terms.

The deposit is non-refundable under any circumstances, including but not limited to: Client's change of mind, business closure, failure to provide required project materials, dissatisfaction with preliminary deliverables, or any dispute regarding scope, provided the work performed falls within the original SOW.

No deposit is held in escrow; funds are applied immediately to Provider's operating costs, opportunity costs, and project initiation upon receipt.

3. Definition of Rendered Services

"Rendered Services" includes, without limitation, any of the following performed by Stepfault:

• Discovery calls, technical scoping sessions, and initial consultations
• Architecture planning, system design, and technical specifications
• Software development, code authoring, and engineering implementation
• Automation configuration and deployment
• LLM/AI system integration, fine-tuning, and prompt engineering
• UI/UX design, component development, and front-end build work
• Database architecture, API development, and infrastructure setup
• Technical audits, code reviews, and feasibility assessments
• Any other work product created or time invested by Provider

Once any of the above activities have begun, the corresponding payment is fully earned and non-refundable.

4. Client Project Abandonment

If Client fails to provide required materials, feedback, access credentials, or other project inputs within ten (10) business days of Provider's written request, or communicates an intent to discontinue the project, Provider reserves the right to declare the project abandoned.

Upon project abandonment: (a) no refund of any amounts paid will be issued; (b) any partially completed deliverables remain the intellectual property of Provider until full project payment is received; and (c) recommencement of the project, if agreed to by Provider, may require a new deposit and revised SOW at Provider's sole discretion.

5. Post-Delivery Revision Window

Client's sole remedy for functional defects (failures of delivered work to perform functions explicitly described in the original SOW) is the twenty-four (24) hour post-delivery revision window governed by the Terms of Service. This revision window does not constitute a refund right of any kind.

Submission of a revision list within the twenty-four (24) hour window does not entitle Client to a refund; it entitles Client only to correction of documented functional failures at no additional charge.

The revision window is not transferable, waivable-in-advance, or extendable without Provider's express written consent.

6. Chargebacks & Payment Disputes

Client agrees not to initiate chargebacks, payment disputes, or reversals through their credit card issuer, bank, or Stripe for services that have been rendered. Filing a fraudulent chargeback for rendered services constitutes breach of contract and may constitute fraud under applicable law.

Provider reserves the right to pursue all available legal remedies, including recovery of the original amount, chargeback fees, attorney's fees, and court costs, against any Client who initiates a chargeback for rendered services. Provider will provide Stripe and financial institutions with full documentation of services rendered in response to any chargeback dispute.

7. Limited Exception: Failure to Commence

The only circumstance in which a refund may be considered, at Provider's sole discretion, is where: (a) the deposit was paid; AND (b) Provider has not commenced any work whatsoever (no discovery calls, no planning, no design, no development); AND (c) Client submits a written refund request within forty-eight (48) hours of deposit payment.

Meeting these conditions does not guarantee a refund. Provider will evaluate each such request individually. Administrative fees of up to twenty-five percent (25%) of the deposit may be deducted from any approved refund to cover payment processing and administrative costs.

This exception is strictly construed and does not apply once any work has begun.

8. Governing Law & Dispute Resolution

This Refund Policy, and any dispute arising from it, shall be governed exclusively by the laws of the State of Oklahoma, without regard to conflict of law principles.

Venue for any legal proceeding shall be exclusive to Tulsa County, Oklahoma. Both parties irrevocably consent to personal jurisdiction and venue in Tulsa County, Oklahoma for any such proceeding.

Before initiating any legal action, both parties agree to attempt good-faith resolution through direct negotiation for a period of thirty (30) days.

9. Contact

For questions regarding this Refund Policy, contact us at: stepfault.incorporated@stepfault.ai. Stepfault · STEPFAULT INCORPORATED · 522 South Boston Ave, Tulsa, OK 74103 · EIN: 42-2565954.